Returns Policy

We want you to be thrilled with your purchase! If something doesn’t work out, we’re here to help. Our return policy varies by item, so please follow these guidelines:

1. General Return Policy

* Eligibility: Items must be returned within 14 days of receipt.

* Condition: Items must be unused, in their original condition, and with all tags attached.

* Proof of Purchase: Please include a copy of your receipt or order confirmation.

2. How to Initiate a Return

* Contact Us: Email us at hello@laililau.co with your order number and reason for return.

* Return Authorization: We will provide you with a return authorization and instructions on how to return your item(s).

3. Return Shipping

* Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

* Shipping Method: We recommend using a trackable shipping method to ensure your return is received.

4. Refunds and Processing

* Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet our return policy criteria.

* Refund: If approved, a refund will be issued to your original payment method within 7-10 business days.

* Non-Refundable Items: Some items, such as personalized or final sale items, may not be eligible for a refund.

5. Exchanges

* Process: If you would like to exchange an item, please email us to hello@laililau.co

6. Damaged or Defective Items

* Notification: If you receive a damaged or defective item, please contact us within seven days of receipt.

* Resolution: We will work with you to resolve the issue promptly by providing a replacement or refunding.

Contact Us

If you have any questions about our returns policy, please contact us at hello@laililau.co